Frequently Asked Questions
Everything you need to know about your Happy Jewelers experience.
How do I determine my correct ring size?
We offer a complimentary digital sizing guide on our website, or you can request a physical ring sizer to be mailed to your home to ensure a perfect fit before ordering.
What is your return and exchange policy?
We offer a 30-day return policy for all standard inventory items in unworn condition. Please note that custom-designed pieces and engraved items are final sale.
Are your diamonds and gemstones ethically sourced?
Yes, Happy Jewelers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process to ensure the highest social and environmental standards.
Do you offer a warranty on your jewelry?
Every purchase includes a limited lifetime warranty that covers manufacturing defects and includes free professional cleaning and inspection services at our showroom.
How long does shipping take for custom orders?
Custom jewelry pieces typically take 3-4 weeks for production. Once complete, we ship via insured overnight delivery to ensure your jewelry arrives safely and quickly.
Do you provide appraisals for insurance purposes?
Yes, all jewelry purchases over $500 come with a complimentary certified appraisal document which can be used to secure independent insurance coverage.